Privacy Policy

1. INTRODUCTION

This Privacy Policy describes how GoGaadi Logistics India ("GoGaadi logistics", "we", "our", "us") collects, uses, stores, and protects your information when you use our mobile application and services.

This Policy is an electronic record under the Information Technology Act, 2000 and applicable rules.

By using the GoGaadi logistics application ("Platform"), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

2. APPLICABILITY

This Privacy Policy applies to all users of GoGaadi logistics, including:

• Customers (Users sending goods)
• Driver Partners (if applicable)

3. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information

• Name
• Mobile number
• Email address
• Address and location

b) Transaction Information

• Pickup and delivery details
• Order history
• Payment details (processed via secure third-party gateways)

c) Device Information

• Device type
• IP address
• App usage data

d) Location Data

• Real-time location (for order tracking and service functionality)

e) Driver Partner Information (if applicable)

• Identity documents (KYC)
• Driving license
• Vehicle documents
• Bank account details

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage services
• Connect users with driver partners
• Process bookings and payments
• Track deliveries
• Improve user experience
• Provide customer support
• Send important updates and notifications

We may also use your data for internal analysis and service improvement.

5. DATA SHARING AND DISCLOSURE

We may share your information with:

• Driver partners (for completing deliveries)
• Payment service providers
• Third-party vendors supporting our services
• Government or legal authorities when required by law

We do NOT sell your personal data.

6. LOCATION DATA USAGE

We collect location data to:

• Enable pickup and delivery
• Provide tracking features
• Improve service efficiency

Location data is collected only when required for service functionality.

7. DATA RETENTION

We retain your data only for as long as necessary:

• To provide services
• To comply with legal obligations
• For fraud prevention and security

After that, data may be deleted or anonymized.

8. DATA SECURITY

We implement reasonable security practices to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. USER RIGHTS

You have the right to:

• Access your data
• Request correction
• Request deletion

To request changes, contact us at: gogaadisupport@gmail.com

10. WITHDRAWAL OF CONSENT

You may withdraw consent at any time. However, this may result in:

• Inability to use services
• Account deactivation

11. COOKIES AND TRACKING

We may use cookies or similar technologies to:

• Improve app performance
• Analyze usage patterns

You can control this through device settings.

12. THIRD-PARTY LINKS

Our app or website may contain links to third-party services. We are not responsible for their privacy practices.

13. PROHIBITED ACTIVITIES

Users must not:

• Upload illegal content
• Violate laws
• Misuse the platform

Violation may result in account suspension and legal action.

14. DISCLOSURE TO AUTHORITIES

We may disclose user data if required:

• By law
• For fraud prevention
• For security reasons

15. ACCOUNT DELETION

Users may request account deletion by contacting us. We may retain certain data for:

• Legal compliance
• Fraud prevention

16. POLICY UPDATES

We may update this Privacy Policy from time to time. Continued use of the app means acceptance of updates.

17. GRIEVANCE CONTACT

For any complaints or concerns:

GoGaadi Logistics India
Email: gogaadisupport@gmail.com
Phone: 8123773645

18. CONTACT US

If you have questions about this Privacy Policy, contact:

GoGaadi Logistics India
Email: gogaadisupport@gmail.com
Website: https://gogaadilogistics.site